Postage / Shipping
(and not spoiling your surprise)
All orders are mailed in discreet plain parcels by Royal Mail "signed for" registered delivery.
Gifts: We do not put our company name on the parcel, so we will not spoil any surprises for your loved one. All invoices are delivered by electronic email, so there will be no invoice or dispatch note inside the parcel giving away the contents or how much you have spent.
Gifts: At the checkout you will have the option to have your order sent to a different address to that of the card holder; ideal if your purchase is a gift for someone else or maybe it is easier to receive your order at your place of work.
Over half of our customers are purchasing gifts for someone else and we completely understand the need not to spoil any surprise.
Please
click here
for details of worldwide shipping and postal charges.
Fulfilling Customer Orders
Most garments are in stock and we operate a rolling back order system with our manufacturers. We aim to ship 'in stock' orders the next working day and all non-stock orders within 7 to 21 days. In the unlikely event we unable to dispatch goods within 28 days, the customer will have the option to cancel the order.
Customer service is important and over 95% of all orders dispatched within 2 working days.
Email Privacy
Please note that at the checkout it is important to provide a valid email address so that we can email you your order confirmation and also to let you know when your order has been dispatched. We do not keep email addresses on file and we do not send any spam email or special offer newsletters to our customers. You are quite safe providing your main email address.
Overseas Orders
For overseas orders we send all packages Airmail by 'signed for' delivery which means the customer will have to sign for the package on delivery. We guarantee delivery to the destination country but we cannot be held responsible for packages lost by your postal service within your country.
With regard to gifts and not spoiling any surprise; orders outside of the European Union may require a customs declaration label on the parcel. We will declare the contents as "Clothing" for the purpose of customs.
Minimum Orders
Our minumum order value including postage is £15
Payment Options
We use a secure payment system with SagePay (formally Protx), one of the World's leading online Credit Card Payment Providers. Payments can be made with a number of popular cards including Visa, Mastercard, Maestro, Switch and Delta, etc.
As an alternative customers may also pay using PayPal.
Please click on any of the payment logos for more information.
Lingerie and Nightwear Returns
We offer a hassel free returns policy for our customers.
Please
click here
for details our general returns policy.
Postage and packing cannot be refunded. In a small number of cases, the actual cost of postage and packing may differ from what you paid. If you are
exchanging lingerie or nightwear for a different size we do not usually charge postage twice for UK customers. One free exchange is acceptable per order.
Made to order items can not be returned unless there is a manufacturing fault and we will need to return the lingerie or nightwear to the manufacturer for repair or to have the item re-made. Customers will not be entitled to a refund.
Trade clearance and retail returns of sale and end of line garments: Style Lingerie operate a policy of sales promotions throughout the year and in general sales promotions up to, but not including 60% off, can be returned for a replacement or refund in the usual way. Lingerie and nightwear end of line stock marked down by 60% or more or end of line stock marked as a 'trade clearance' or 'job lot' will not be eligible for returns.
Money laundering regulations and administration charges: If you are returning lingerie or nightwear that was a gift please be aware that due to the money laundering regulations any refunds will only be made to the card that was used to make the purchase. Style Lingerie use a card processing payment provider for all transactions; please allow up to thirty days for refunds.
You are recommended to return your lingerie or nightwear via registered post. Style Lingerie cannot be held responsible to return packages lost in the postal system.
Lingerie or nightwear returned damaged, not in it's original packaging, with missing labels, soiled, worn, washed, badly creased or smelling of perfume will be sent back to the customer without replacement or refund.
Your Privacy
