Customer Services :: Style Lingerie

About Us - Who are Style Lingerie?

We are United Kingdom based lingerie retailers, manufacturers and wholesalers, established in 2004. Style Lingerie is one of the most popular sexy lingerie stores on the Internet with thousands of customers in more than 65 countries. We make many of the garments sold on our website.

Address / Contact details

For a quick response please see our Contact Us page.

Head Office:	Style Lingerie 8a Munster Road Poole Dorset BH14 9PU United Kingdom
Warehouse:	Nuffield Industrial Estate Poole, Dorset United Kingdom

Is my privacy respected?

Yes, we collect only the information necessary to process your order and let you know the status of your order. We will never pass any information about our customers to anyone else.

Is it safe to provide my personal email address?

Yes, we take pride in being a spam free business and we do not contact our customers about special offers or operate any type of email marketing. You will only receive emails from us about your order.

Are my credit card or debit card details safe?

Yes, we use Sage Pay to process our customer card payments. This is completely automated and we are never made aware of customers personal card details.

Which Countries can I order from?

We have thousands of customers in more than 65 Countries. We send underwear, nightwear and swimwear every day to European Union Countries, USA, Canada and Australia, etc. Please click here for details of Free worldwide shipping.

V.A.T.

VAT (Value Added Tax) is included within the prices.

How do I know if a garment is in stock?

On each product page you will find details of what we have in stock by clicking on the 'size' drop down box. We use real time stock control and stock availability is updated after every purchase.

How do I know which size to order?

We include a size chart on every garment page. Every ladies underwear and nightwear manufacturer's sizes are slightly different so we have a unique chart for every manufacturer which includes UK, USA, European, Australian, New Zealand, Canadian, Russian and Japanese sizes. If you are buying a sexy gift, there is more information on getting the size right on our "Tips for Guys" information page.

When will you ship my order?

Over 98% of all orders are shipped within 2 working days and most of these are dispatched the same day or the next working day.

How do I know when my order has been shipped?

We will email you the day your order has been packed in our warehouse and dispatched to let you know it's on it's way.

When will I receive my order?

UK orders are mailed Royal Mail first class with 'signed for' delivery. UK customers should usually expect delivery within 1-2 working days after posting. (Also see question below).

Overseas orders are shipped by Air Mail priority handling with 'signed for' delivery and overseas customers should usually expect delivery within 5-10 working days. (Also see question below).

I have not received my order?

UK customers who have not received their order within 10 days of posting should contact us and we will provide you with the Royal Mail tracking number for your order and a link to check the delivery status online at the Royal Mail website. We recommend customers should contact their local sorting office as most parcels not delivered within 10 days will be waiting for you at the sorting office. Provide your tracking number and proof of identification when collecting your package.

Overseas customers who have not received their order within 21 days of shipping should contact us and we provide you with the Air Mail tracking number for your order and a link to check the delivery status of your order on the Royal Mail website.

Please allow extra time at Christmas before contacting us about undelivered parcels. (Our American and Canadian customers should be aware that most late deliveries are a result of parcels being held up by Customs in your own country).

I am an existing customer but I can't log in to make another purchase?

The most likely cause is that you have typed your email address or password incorrectly. Try another password that you may use often or create another account. Unfortunately we are not able to access your password which is only known to yourself.

I have placed an order but not received any email confirmations?

If you have placed an order and made payment but not received any emails then you probably made an error typing your email address at the checkout. This is a fairly common situation where around 1 in 20 customers make an error typing their email address and order confirmation and shipping emails are returned to us as not delivered by your ISP. It is unlikely that emails from our web server are treated as spam as we do not operate any form of email marketing.

Can I pay in Euros or US Dollars?

Prices may be shown in your currency; however, at the checkout you will be billed in Sterling (British Pounds) and your credit card company or bank will apply an appropriate exchange rate to your own currency.

My purchase is a gift, can I have it wrapped?

Yes, we offer free gift wrapping and luxury gift boxes. Please see our gift wrapping page for further details. If you would like gift wrapping; don't forget to add this to your order before proceeding to the checkout payment page.

You may also wish to read our "Tips for Guys" page which gives our top tips for men buying sexy gifts.

Can I return an item?

We offer a hassle free 14 day returns policy, please click here for details.